I spent over an hour on the phone with the unemployment office today. Most of that was spent on hold, of course, but the stressful part came with the actual human interaction, which kind of took me by surprise.
I have a crap ton of sympathy for public servants, particularly those who are dealing with people in the midst of crisis. Often, in the public library, I dealt with people who had been shuttled back and forth between various agencies and saw the library as their last resort, the one place where they couldn't be turned away. You can imagine, then, what state they were in by the time they got to me. Barely coherent, stoppered with rage, foaming at the mouth, frustrated and angry and ready to unleash all of it on some poor unsuspecting cog in the bureaucratic machine.
I only exaggerate a little.
So obviously I try not to be one of those people. I try to be nice and act grateful and apologize, even when it's not strictly necessary.
When I applied for unemployment last week, there wasn't even a little part of me that was ashamed. I chalked this one up to fate, bad luck, and the lousy economy. I shrugged a typical Gen-X shrug and forged ahead.
Today, though, I felt ashamed. It was something about holding the actual letter from ODJFS in my hands. Even the acronym -- ODJFS -- makes me feel like someone who's "in the system," someone who has failed.
It's really disconcerting for me to realize just how much of my identity had been wrapped up in my pay stub. As ridiculous as it sounds, I was cleaning the kitchen today and happened across a a stack of Jim's old pay stubs. And I actually got kind of choked up.
But if I'm really honest with myself, underlying that is a simple unwillingness to acknowledge my identity as a writer, a profession that requires you to rely on uncertainty, that asks you to do work based on speculation and not on actual hours logged. Writers can't rely on safe, practical totems like time sheets and monthly reports. You've got to be a risk-taker, and frankly, my elementary school report cards always showed an "N" for "Needs improvement" in that category.
At any rate, I'd made a few errors on my application that needed to be corrected. I made the errors because the process is terribly convoluted and confusing. particularly to someone who's not in their right frame of mind because they've just been given the ax. And this is coming from someone who's relatively educated and articulate -- i.e., I know how to ask the appropriate questions. I have an adequate vocabulary to express my needs and uncertainties.
The person I talked to was understanding about errors 1 and 2, but error 3 involved me entering the wrong date of eligibility. (I put June 30 when I should've put July 1 -- or vice versa, I can't remember which.) At this point, her entire personality and attitude towards me changed, and I could tell that she thought I was trying to scam the system out of a few extra bucks.
That was the worst part. The most humiliating part.
The second-worst part was when I got off the phone, and started thinking about how much worse I would've felt if I hadn't formerly been a public servant. If I had thought that she meant it personally. If I hadn't been smart enough and experienced enough to know what was going on.
It was a very, very draining day. Welcome to America in the 21st century.